Privacy declaration

Our privacy statement relates to all personal customer data that is collected and/or used by Vonken, such as when you visit our website www.vonken.be and social media pages, fill in the contact form on our website, sign up for our newsletter or our community. In our privacy statement we explain, among other things, how we process your personal data and what your rights are.

Vonken is responsible for the processing of personal data as shown in this privacy statement.

All our contact details can be found at: https://www.vonken-ovens.com/

Personal data that we process:

Vonken processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process: First and last name – Address details – Telephone number – E-mail address – IP address

Special and/or sensitive personal data that we process:

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via info@vonken.be and we will delete this information.

For what purpose and on what basis we process personal data:

Vonken processes your personal data for the following purposes: – Handling your payment – ​​Sending our newsletter and/or advertising brochure – To be able to call or e-mail you if this is necessary to carry out our services – Inform you about changes of our services and products – To deliver goods and services to you – Vonken also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making:

Vonken does not make decisions based on automated processing on matters that can have (significant) consequences for people.

How long we keep personal data:

Vonken does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data: 2 years.

Sharing personal data with third parties:

Vonken does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Vonken remains responsible for these processing operations.

Cookies, or similar techniques, that we use:

Vonken only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.

View, modify or delete data:

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. If you want to make use of your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to info@vonken.be. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. Vonken will respond to your request as soon as possible, but in any case within four weeks. Vonken would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority.

How we protect personal data:

Vonken takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service.