Purchase and payment

  • The agreement between Vonken and you as a buyer is concluded at the moment that you have accepted the conditions set by Vonken and have complied with them. The absence of an ordinary signature does not affect the binding force of the offer and its acceptance.
  • Vonken always confirms the purchase by email. If no confirmation email has yet been sent, the agreement is not yet in force. Vonken reserves the right to refuse an order or to subject it to additional conditions such as large orders, orders by minors, incomplete order procedures or problems with previous orders.
  • The seller remains the owner of all goods until full payment has been made. Payment for products purchased from Vonken is only made in advance by bank transfer or via the other proposed payment methods.
  • In the event of late payment, Vonken is authorized to dissolve the agreement with immediate effect or to suspend (further) delivery until you have fully complied with your payment obligations.
  • The General Terms and Conditions and the confirmation emails are always drawn up in the language of the website. When applying this stipulation, which the buyer expressly accepts when concluding the agreement, in the event of non-payment on the due date due to negligence, the invoice amount will be charged by operation of law and without notice of default increased with an interest of 12% per year on the outstanding amount. In addition, a fixed compensation of 15% of the outstanding amount is owed.

Delivery and delivery terms

  • The delivery time for pre-order deals and other products is defined as Spring. From May 31, 2020, all products will be delivered at the latest 30 days after receipt of payment.
  • The delivery times stated by Vonken are approximate and are not mandatory.
  • As soon as the products to be delivered have been delivered to the specified delivery address, the risk passes to the buyer. If you order a product that is temporarily out of stock, it will be indicated when the product is available again.
  • Delivery is made exclusively by courier service unless otherwise agreed prior to the agreement. Contact details of the courier service can be found on its website. Different conditions may apply for deliveries abroad.
  • The following rates apply for deliveries in Belgium: the delivery or shipping costs will be communicated to you before confirming your purchase. If the shipping costs cannot be calculated automatically, this will be stated and/or an indication of the shipping costs will be provided.
  • The following guidelines will apply from 1 January 2020:
  • For all products under 50 euros, a transport cost of 6.90 euros is charged.
  • Delivery is free for all products over 50 euros.
  • For all deliveries of products over 30 kg and with different packaging dimensions, the purchaser (or a representative) must be at home for receipt. To this end, it is mandatory to provide a valid telephone number when ordering.

Product information

  • Information, images, verbal announcements, statements, etc. with regard to all offers and the most important characteristics of the products that are provided by telephone or e-mail are (re)displayed or done as accurately as possible. Vonken is not liable for the advice it provides, printing and typing errors on the website or technical data provided by suppliers or producers.
  • The products offered by Vonken meet the legal standards and may be sold online.
  • It is possible that Vonken includes links on its website to other websites that may be interesting or informative for the visitor. Such links are for informational purposes only. Vonken is not responsible for the content of the website referred to or the use thereof.

Reflection period (approval period) and returns

  • For all products purchased from Vonken, you have a cooling-off period of 14 calendar days in accordance with the Belgian law on commercial practices, information and consumer protection of 12 April 2010. This period starts at the time of receipt by you or on your behalf. During the cooling-off period, we expect you to handle the goods and packaging with care. There is no right of withdrawal if the product and packaging are no longer in original, complete, undamaged, and unused condition.
  • If you wish to make use of the right of renunciation, you must inform us of this in writing within the set 14 calendar days from the day following the delivery of the product by email to info@vonken.be. There is no penalty associated with renunciation of the purchase and this can be done without stating the reasons.
  • You must return the goods undamaged, unused, and unopened (in original condition and packaging) at the latest within 5 working days after you informed the seller by email (see above). The shipping date serves as a check. All accompanying documentation, warranty certificates and packaging materials must be included with the return shipment, as well as your bank account number. The direct costs for returns are borne by the buyer. Unstamped or insufficiently stamped shipments are always refused and returned to the sender. Vonken can also refuse returned goods if the original packaging has been opened or if the products have been damaged by the buyer.
  • Vonken will refund you the complete purchase price, including shipping costs, within 30 days of receipt of the goods. If it appears that the goods have not been received in accordance with the conditions of the right of withdrawal, the purchase price including shipping costs will not be refunded, or not fully refunded. In that case, the product remains your property. At your request, the product can also be sent to you again, subject to payment of the corresponding shipping costs.

Exceptions to the stated provisions are the following:

  • When a product has been specially made or changed for you, you are logically not entitled to the right of renunciation of seven working days.
  • Deze uitzondering geldt ook voor bederfbare goederen, cd’s, dvd’s, software, CD-roms of andere vergelijkbare producten waarvan de verzegeling (seal) verbroken is of waarvan de verpakking werd geopend.
  • When a product is visibly used or damaged in any other way, your right to a refund of your payment will expire.

Goods need to be returned to the following address: 

  • Vonken • Gentsesteenweg 1 • 8500 Kortrijk • Belgium

Warranty conditions

  • Vonken follows the official warranty guidelines of its suppliers.
  • Warranty handling will be borne by Vonken, except for the shipping costs incurred by the consumer to return the product to us.

Flaws

You are obliged to inspect (or have inspected) the goods carefully immediately upon receipt. You must check whether the delivered goods comply with the agreement:

  • Were the right goods delivered?
  • Do the delivered goods meet the agreed quality requirements or – if these are missing – the requirements that may be set for normal use?
  • If a visible defect or shortcoming is found, you must report this to Vonken within 8 working days of delivery.
  • A non-visible defect must be reported to Vonken in writing by email within 2 working days after discovery, but at the latest within 2 months of subsequent delivery.

The costs for returning goods that do not comply with the description of the offer are at the expense of Vonken.

Force majeure

  • Force majeure includes all external causes, foreseen or unforeseen, which are beyond Vonken’s control, but as a result of which Vonken is unable to fulfill its obligations.
  • Vonken also has the right to invoke force majeure if the circumstance that prevents (further) fulfilment occurs after Vonken should have fulfilled its obligation.
  • During force majeure, Vonken’s delivery and other obligations are suspended. If the period in which fulfilment of the obligations by Vonken is not possible due to force majeure which lasts longer than 8 weeks, both parties are entitled to dissolve the agreement, without there being any obligation to pay compensation in that case.

Prices

  • You will be notified of the prices of the goods before checkout. All prices are expressed in Euros and include VAT and exclude Recupel, BEBAT and Reprobel. The shipping costs are stated separately.
  • If Vonken agrees on a certain price with you, Vonken is nevertheless entitled to increase the price.
  • Offers are valid while stocks last.
  • If a price increase takes place after the conclusion of the agreement, you can dissolve the agreement regardless of the percentage of the increase.
  • A personalized quote has a validity of 2 weeks unless a different term is stated in the quote.
  • Contracts where the delivery will be made at the request of the buyer or where the buyer collects the goods himself from the seller, keep the contractually determined sales price for a maximum of 1 year. The seller will be able to provide for a delivery period of 1 month with these contracts, if necessary. If 1 year after the date of conclusion of the agreement, the contract has not been performed, the contractually provided price will automatically and without any further notice be adjusted to the price of the day. Unless otherwise agreed, the contract must be performed within 1 year of the date of the contract. After that period, the buyer will be deemed to have unilaterally failed to fulfil his obligations and a claim for dissolution of the agreement to his detriment will be instituted or the execution of the agreement will be demanded.
  • If the buyer does not fulfil the obligations entered into under the contract, the seller will be entitled to legally claim the dissolution of the agreement. The compensation that will be claimed is contractually determined at 30% of the invoice price, subject to proof of actually suffered higher damage.

Intellectual property rights

The content of this site, including brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Vonken or entitled third parties.

Questions and complaints

  • Complaints or disputes must be reported within 8 days of delivery. If the complaint is found to be justified, our liability is limited to the exchange of the goods. Any liability of the seller is limited to the amount actually paid for the order.
  • Vonken always handles questions and complaints within a reasonable period of 8 calendar days.

Disputes

  • All offers and agreements are exclusively governed by Belgian law, excluding the principles of conflicts of law in space.
  • All disputes related to or arising from Vonken’s offers, or agreements concluded with it, will be submitted to the competent court in Kortrijk, unless a mandatory statutory provision expressly designates another court as competent.

Limitation of liability 

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be considered as personal, professional, or legal advice to the user. Vonken makes great efforts to ensure that the information provided is complete, correct, accurate and up to date. Despite these efforts, inaccuracies may occur in the information made available. If the information provided contains inaccuracies or if certain information is unavailable on or via the site, Vonken will make the greatest possible effort to rectify this as quickly as possible. However, Vonken cannot be held liable for direct or indirect damage resulting from the use of the information on this site.


If you should discover inaccuracies in the information made available via the site, you can contact the administrator of the site. The content of the site (including links) may be adapted, changed, or supplemented at any time without notice. Vonken does not guarantee the proper functioning of the website and can in no way be held liable for a malfunction or temporary (un)availability of the website or for any form of damage, direct or indirect, that would result from access to or use of the website.

Vonken can under no circumstances be held liable in any way whatsoever, directly or indirectly, in a special or other way, for damage attributable to the use of this or another site, in particular as a result of links or hyperlinks, including, without limitation, of all losses, work interruptions, damage to programs or other data on the computer system, of equipment, software or other of the user.


The website may contain hyperlinks to websites or pages of third parties or refer to them indirectly. Placing links to these websites or pages in no way implies an implicit approval of their content.


Vonken expressly declares that it has no control over the content or other features of these websites and can in no way be held liable for the content or features thereof or for any other form of damage resulting from its use.